BuzzPollen (“Company”, “we”, “us”, or “our”) values your privacy. This Privacy Policy describes how we collect, use, and protect your information when you interact with our services, including our website, smart site solutions, CRM tools, and communications channels (including SMS, email, and calls).
By using our services, you agree to the terms outlined here.
1. Information We Collect
We collect personal and usage data when you:
Visit our website or client portal
Submit a form, request, or inquiry
Communicate with us via SMS, email, or toll-free number
Use CRM tools powered by our platform
Types of Data We May Collect:
Name, email address, phone number, mailing address
Messages, form inputs, and account preferences
Call metadata (such as phone number, call duration, and timestamps)
SMS metadata (including sender/receiver, message timing, and status)
Technical data such as IP address, browser type, and time on site
Note: Call and SMS data is collected only as needed to deliver services and ensure message delivery. We do not share or sell this data.
2. How We Use Your Information
We use your data to:
Deliver and improve services you’ve requested
Communicate via email, phone, SMS, or portal tools
Provide customer support
Personalize your experience and content
Secure and maintain our systems
Comply with legal and regulatory obligations
We may also use aggregated (non-identifiable) data for internal analytics or marketing optimization.
3. Cookies and Tracking Technologies
Our website and tools may use cookies, pixels, and other tracking technologies to:
Remember user settings
Track site usage for analytics
Improve user experience
You can modify cookie settings in your browser at any time. By continuing to use our site, you consent to our use of cookies.
We do not currently use cookie-based advertising tools (e.g., Facebook Pixel or Google Ads Remarketing), but may in the future.
4. Disclosure of Your Information
We may share your data with trusted third parties for the purpose of operating our business. These include:
Go High Level – CRM, communications, and portal software
Stripe – secure payment processing
Twilio / LeadConnector – SMS and voice services
Email service providers
Analytics platforms (e.g., Google Analytics)
All vendors are required to adhere to strict data protection practices.
We will never sell your personal information.
5. Your Privacy Rights
You may request:
Access to the data we have about you
Correction of inaccurate information
Deletion of your personal information
A record of how your data is used
To exercise these rights, email us at [email protected]. We will respond within 30 days.
6. Data Retention
We keep your data only as long as needed to provide services, comply with our legal obligations, or resolve disputes. You may request deletion at any time.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from minors. If we learn we have collected such data, we will delete it promptly.
8. Security
We take reasonable steps to secure your data using industry best practices, including encrypted connections (SSL/TLS), restricted access, and secure infrastructure.
No system is 100% secure, but we do our best to protect your information.
9. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll update the “Last Updated” date and provide notice where appropriate.
10. Contact Us
If you have questions or requests, please reach out:
📧 Email: [email protected]
🌐 Website: https://buzzpollen.com